Privacy Policy

This Privacy Policy explains how Exeter Auto Loan ("Exeter Auto Loan," "we," "us" or "our") collects, uses, shares and protects personal information when you visit exeterautoloan.com or submit a loan request through it. By using the website, you agree to the practices described here. If you do not agree, please do not use the website or submit a request.

Information we collect

Exeter Auto Loan collects the information you enter in our loan request form, technical data from your device and browser, and limited information from third parties used to verify identity and prevent fraud.

Information you provide

Identifiers: name, mailing address, email address, phone number, date of birth and Social Security number.
Financial information: requested loan amount and purpose, income, pay frequency, employer, housing status, and bank account and routing numbers.
Communications: messages, emails and call recordings when you contact us, where permitted by law and with notice.

Information collected automatically

IP address, browser type, device type, operating system and approximate location derived from your IP address.
Pages viewed, links clicked, referring website, time on page and form interaction data.
Cookie identifiers, pixel tags and similar technologies described below.

Information from other sources

We may receive information from identity-verification services, fraud-prevention providers, consumer reporting agencies (through lenders that perform soft inquiries) and marketing partners that referred you to us.

How we use your information

Exeter Auto Loan uses personal information to process your loan request, match you with lenders, verify identity, prevent fraud, operate and improve the website, communicate with you and meet legal obligations.

Sharing your request with lenders and lending partners who may make you an offer
Confirming your identity and detecting fraudulent or duplicate requests
Sending messages about your request and, with your consent where required, offers for related products
Responding to questions and support requests
Analyzing website use to fix errors and improve pages and tools
Complying with law, regulation, legal process and record-keeping requirements

Exeter Auto Loan shares the information in your request with lenders and partners in our network so they can evaluate it, and with service providers who help us run the website, under contracts limiting their use of the data.

Lenders and lending partners: receive your request details to decide whether to make an offer. Each lender uses your information under its own privacy policy, which you should review before accepting an offer.
Service providers: hosting, data security, analytics, email and text delivery, call center and identity-verification vendors.
Marketing partners: where permitted by law and consistent with your choices, partners that offer related financial products may contact you.
Legal and safety: government agencies, courts or law enforcement when required by law or to protect rights, property or safety.
Business transfers: a buyer or successor if our business is sold, merged or reorganized.

Because lenders and partners may pay us when we refer a request, some state laws treat this sharing as a "sale" of personal information. You can opt out as described below. More on how we are paid is in our advertiser disclosure.

Submitting a request authorizes Exeter Auto Loan and the lenders that receive it to contact you by email, phone and text about your request, and marketing calls or texts are sent only with the consent required by law.

You can reply STOP to any text message, use the unsubscribe link in any email, or ask a caller to place you on an internal do-not-call list. Opting out of marketing does not stop messages a lender sends about a loan you have accepted. Message and data rates may apply.

Cookies and tracking technologies

Exeter Auto Loan and its analytics and advertising partners use cookies, pixels and similar tools to keep the website working, remember preferences, measure traffic and understand which advertising brings visitors to us.

You can block or delete cookies in your browser settings, though some features, including the request form, may not work properly. Where state law recognizes a Global Privacy Control signal, we treat it as a request to opt out of the sale or sharing of personal information for that browser. We do not currently respond to other "Do Not Track" signals because no common industry standard exists.

Your state privacy rights

Depending on where you live, including California, Colorado, Connecticut, Virginia and other states with consumer privacy laws, you may have rights to access, correct, delete and opt out of the sale or sharing of personal information.

Right to know and access: the categories and specific pieces of personal information we hold about you.
Right to correct: inaccurate personal information.
Right to delete: personal information, subject to legal exceptions such as record-keeping duties.
Right to opt out: of the sale or sharing of personal information and of targeted advertising.
Right to non-discrimination: we will not deny service or charge different prices because you exercised a privacy right.

Some information covered by the federal Gramm-Leach-Bliley Act may be exempt from certain state rights. To make a request, email [email protected] or call (888) 344-8428. We will verify your identity by matching information you provide with our records and respond within the time required by law, typically 45 days. You may use an authorized agent with signed written permission. If we deny a request, you may appeal by replying to our decision, and we will respond to the appeal within the time required by your state's law.

How long we keep information

Exeter Auto Loan keeps personal information only as long as needed to process requests, resolve disputes, prevent fraud and meet legal and regulatory record-keeping requirements, generally no longer than seven years.

When information is no longer needed, we delete it or de-identify it so it can no longer reasonably be linked to you. Lenders that received your request keep information under their own retention schedules.

How we protect information

Exeter Auto Loan protects personal information with administrative, technical and physical safeguards, including encrypted connections, access controls, employee training and vendor security reviews.

No website or transmission method is completely secure, so we cannot promise absolute security. Protect your own accounts by using a secure device and network. We will never ask you for a password or for payment to receive a loan offer. If we learn of a security incident affecting your information, we will notify you as required by law.

Children's privacy

Exeter Auto Loan is intended only for adults aged 18 or older, and we do not knowingly collect personal information from children under 13 or accept loan requests from anyone under 18.

If you believe a minor has provided information to us, contact us and we will delete it.

Lender and third-party websites

Lender websites and other third-party sites you reach through Exeter Auto Loan follow their own privacy policies, and we are not responsible for how those companies collect or use your information.

Review each lender's privacy notice and loan agreement before accepting an offer. Our terms of use explain the relationship between you, us and lenders.

Changes to this policy

Exeter Auto Loan may update this Privacy Policy as our practices or the law change, and the revised version takes effect when it is posted on this page with a new effective date.

If we make material changes, we will provide notice on the website or by email where required.

How to contact us about privacy

Questions or requests about this Privacy Policy can be sent to Exeter Auto Loan by email, phone or mail, and our team responds during regular support hours.

Email: [email protected]
Phone: (888) 344-8428, Monday to Friday 8 a.m. to 8 p.m. ET and Saturday 9 a.m. to 5 p.m. ET
Mail: Exeter Auto Loan, Attn: Privacy, 4441 Spruce Parkway, Suite 872, Columbus, OH 43215